Delivery Manager, Mindtree, Bangalore

Client : Mindtree

Profile : Delivery Manager

Experience : 14 – 16 years

Notice Period : Immediate to 30 – 60 Days (negotiable)

CTC : up to 24 – 25 LPA

Job Type : Permanent

Job Location : Bangalore

Interview Location : Bangalore

Inetrview Mode :

  • Skype
  • Face to Face (F2F)

Job Description :

Position:– Delivery Manager – Technical Support

  • Candidate must have minimum educational qualifications of BE/B.Tech or equivalent 4+ years degree. MS/MBA would be considered a plus.
  • Minimum of 13+ years’ experience work in large scale infrastructure support activities
  • 8+ years of proven prior experience managing 24×7 support operations at Project Manager Responsibilities
  • Experience in various functions of Remote Infrastructure Management (RIM) and IT Outsourcing Business including Service Desk, Technical Support, Presales, Transition, Delivery.
  • Extensive hands on experience on complete project life cycle from RFP/RFI to Steady State delivery.
  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
  • Well versed with ITIL frame work, various delivery models (“Onsite – Offshore”, “Global Delivery Model”, “Dedicated” and “Shared services”, “Global Command Center”) etc.
  • Suggest Transformation Themes, improvements which can bring in efficiency to the process & hence bring down operational cost.
  • Be able to govern multiple projects/customers and be the face to customer for delivery escalations and improvements.
  • Identifies resources needed and assigns individual responsibilities
  • Be able to provide a solution for new customer requirements.
  • Manages day-to-day operational aspects of a project dynamics
  • Reviews critical deliverable’s prepared by team before passing to customer
  • Effectively applies support methodologies and enforces project standards
  • Prepares and Presents engagement reviews on a monthly/quarterly basis to senior management
  • Minimizes exposure and risk on project
  • Develops lasting relationships with client personnel that foster client ties
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships
  • Builds a knowledge echo system to manage the 24X7 support project with less or no dependency on people
  • Excellent abilities in team communications and consensus building
  • Facilitates team and client meetings effectively
  • Holds regular status meetings with project team
  • Effectively communicates relevant project information to superiors
  • Delivers engaging, informative, well-organized presentations
  • Resolves and/or escalates issues in a timely fashion
  • Understands how to communicate difficult/sensitive information tactfully
  • Excellent understanding of ITIL
  • Maintains awareness of new and emerging technologies and the potential application on client engagements
  • Genuine interest and takes pride in mentoring team members
  • Proficiency in productivity applications – Microsoft Word, Excel, SharePoint, Project and PowerPoint
  • Have an open mind to take on any new challenges
  • Be agile and open to short term business travels to customer locations

Mail your updated CV/Resume at by attaching all the mentioned below details in the mail body…..

  • Your full name ( First : Middle : Last ) ( All expanded ) :
  • DOB ( DD / MM / YYYY) :
  • Father’s Name :
  • PAN No.:
  • Current Address with PIN CODE :
  • Present Employer Name, Location & Date of Joining :
  • Permanent / Contract Employee :
  • Present Designation :
  • Present Salary (in hand per month) :
  • Expected Salary (in hand per month) :
  • Present Salary (in LPA) :
  • Expected Salary (in LPA):
  • Total experience in year & months :
  • Relevant experience in year & months :
  • Willing to relocate :
  • Official Notice Period :
  • Minimum Joining Time Required :

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